Two days ago I rated rum Zacapa Centinario XO. It was second rating of this rum on this page. I added picture too. Today there is no my rating and photo. This rum is gone from Zacapa's list too, but two days ago it was still there. What happened? I have no Abuelo 7 in my cabinet.
Andy
(PREMIUM)
United Kingdom
🇬🇧
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118 ratings
Replied
6 May '21
Hi Bonandy, thanks for the message.
Yes I do see the system log for your rating that day which says "Bonandy rated Ron Zacapa Centenario XO a 7". I believe this rum was merged with the Ron Zacapa XO, but I can't seem to find your rating there. Sometimes the system takes a little while to move over rums, but certainly not this long. I also looked through all of your 7 ratings but none has a Zacapa image associated, so none of those would have been moved by mistake.
To be honest, we may have reached a dead end. Since there were only 2 ratings it's not worth having the (expensive) developer look through previous system logs. I do hope it shows up in the next day or so and it's just a delay with merging brands, but if not I'm really sorry about that :(
I do hope you can you remember some of your rating text and have the image you took - if so feel free to add it https://rumratings.com/brands/854-ron-zacapa-xo. I'm certain you rated it a 7.
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Ron Zacapa Centinario XO