Problem with the android app


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PL
plagal πŸ‡¬πŸ‡· | 1 rating Author Posted 1 Feb '21

Hello from Greece. I would like to inform you that there is bug in the android app. The background became white just as the letters and it is imposdible to read the usets reviews. It's a problem i face for a couple of weeks. At the begining the background was black and everything was fine!
Andy avatar image
Andy (PREMIUM) πŸ‡¬πŸ‡§ | 143 ratings Replied 2 Feb '21

Sorry to hear you're having problems with the Android app. Is this happening on all pages or just some? Is it possible to upload a screen grab so we can understand what the problem looks like?
PL
plagal πŸ‡¬πŸ‡· | 1 rating Author Replied 3 Feb '21

Rene Rum avatar image
Rene Rum (PREMIUM) πŸ‡¨πŸ‡­ | 547 ratings Replied 3 Feb '21

I checked it out on my android mobile, no problem at all. Try to reinstall the app. Using a computer is more comfortable. ;-)
PL
plagal πŸ‡¬πŸ‡· | 1 rating Author Replied 3 Feb '21

Unfortunately ,re-installing it did'nt solve the problem. ☹️
KU
kudzey πŸ‡΅πŸ‡± | 38 ratings Replied 3 Feb '21

By the way, I've just noticed that I'm able to open this topic from stream screen but it isn't there in the discuss screen. Anyone has the same problem?
Andy avatar image
Andy (PREMIUM) πŸ‡¬πŸ‡§ | 143 ratings Replied 3 Feb '21

Ah yes, you've noticed just last week we created a new 'Help' page with topics associated with the website - bugs, feedback, etc. So now all website related categories show on https://rumratings.com/help while all other categories are still on https://rumratings.com/forum. @plagal that is quite an odd problem you're experiencing, let me have a deeper look and get back to you.
KU
kudzey πŸ‡΅πŸ‡± | 38 ratings Replied 4 Feb '21

Ok, thanks for explaining it. I just found the help link at the bottom of the scrollpage in the mobile app.
PL
plagal πŸ‡¬πŸ‡· | 1 rating Author Replied 4 Feb '21

Ξ‘ndy you should not try any harder.Since no one else has the same problem i suppose that it has something to do with my device. So i tried in another device and there was no problem.So i tried to figure out what is that problem and i realised that tbis happens when i use the eco mode of my mobile (dark mode in order to save battery). Anyway i excluded rumratings app from this mode and everything came back to normal. But maybe it is a good idea to make some adjustments to the colors of fonts and background because many people use this eco mode and maybe will discourage them to use this great app. Really thank you for your interest!
Andy avatar image
Andy (PREMIUM) πŸ‡¬πŸ‡§ | 143 ratings Replied 4 Feb '21

Thanks for the update - we'll look into the eco mode setting and see if there's anything we can do :)
AN
Andrew Berg πŸ‡¨πŸ‡¦ | 0 ratings Replied 9 Oct '22

I am in Canada and when I open the app now allI get is an entirely white screen. Deleted the app, reinstalled and same thing. I can sign into my account via a thread like this, but that's it. The app shows just a white screen and no tabs. I am running the latest version 1.1.1 which was updated 2-3 days agoΒ 

Andy avatar image
Andy (PREMIUM) πŸ‡¬πŸ‡§ | 143 ratings Replied 10 Oct '22

Sorry you're having issues Andrew, we did just push an app update live to Android - could you please check to make sure you're on the newest version 1.1?Β